Frequently Asked Questions

BEKUU is a hyperlocal digital marketplace connecting residents in Belagavi with independent, vetted home service professionals including electricians, plumbers, appliance technicians, and handymen.

BEKUU is an open, transparent marketplace. Independent professionals set their own prices rather than working under fixed platform wages. Customers can compare specialist rates, review profiles, and must explicitly approve any extra work proposals before additional charges are incurred.

BEKUU is launching its initial services in Belagavi, Karnataka, India.

Open the BEKUU customer app, choose your service category or describe what needs fixing (in English or Kannada), review available local specialists and their rates, select a convenient date and time, and confirm your request.

Fixed Price services have a guaranteed, upfront service rate for standard jobs with predictable scope (e.g. installing a ceiling fan). Starting Estimates apply to exploratory diagnosis or complex repairs where on-site inspection is required before the full scope can be determined.

The specialist must submit a digital Extra Work proposal in the app detailing the additional labor and parts needed. You review the proposal and tap approve or decline. Work only proceeds if you explicitly approve it.

Download the official BEKUU Partner app, create your trade profile, set your custom service rates, and upload your Government ID and trade credentials for administrative KYC verification.

No. Specialists on BEKUU Partner are independent business owners and tradesmen. BEKUU does not dictate their hours, set their rates, or act as an employer.

Verification documents are reviewed by our administration team within 24 to 48 business hours.

Yes, while your booking is in the Requested stage (before a specialist confirms and accepts it), you can cancel directly in the app without any fee. Once a specialist confirms and accepts the booking, direct self-service cancellation in the app is closed, and you must coordinate with the specialist or reach out to Support for review under applicable policies.

Where an advance digital payment was captured and a cancellation or dispute is approved under platform policy, refunds are initiated via our payment gateway (Razorpay) back to your original payment method. Settlement timing depends on the payment method and your issuing bank's standard banking cycles.

You can request permanent account and data deletion by emailing privacy@bekuu.in from your registered email address. For full details on verification, data purges, and statutory record retention, visit our Account and Data Deletion page.