Help & Customer Support
We are here to assist with bookings, pricing questions, technician coordination, and account management in Belagavi.
Direct Contact Channels
For prompt assistance with an active booking or specialist account, reach our support desk using our official email channels:
Customer Support
For booking status, pricing inquiries, cancellations, and doorstep service questions.
support@bekuu.inProfessional Support
For technician onboarding, KYC verification status, catalog rates, and partner app help.
support@bekuu.inPrivacy & Grievances
For data protection, account deletion requests, or formal grievance redressal.
privacy@bekuu.inCommon Inquiries
How do I cancel a booking if my plans change?
While your booking is in the Requested stage (before a specialist confirms and accepts it), you can cancel directly in the app without any cancellation fee. Once a specialist confirms and accepts the booking, direct in-app cancellation is closed, and you must coordinate with the specialist or reach out to Support for review under applicable policies.
Why do different specialists have different rates for the same service?
BEKUU is an open marketplace of independent professionals. Each specialist sets their own rate based on their years of experience, tooling, and trade focus. You have complete freedom to compare rates, profiles, and experience before booking.
What happens if the technician asks for extra money on-site?
Technicians on BEKUU are strictly prohibited from demanding unapproved off-book charges. If additional repairs or replacement materials are needed, the technician must send a digital Extra Work Request through the app with photo evidence. You must tap "Approve" in the app before any extra amount can be added to your bill.
How long does professional KYC verification take?
Our administrative verification team typically reviews submitted government identification and trade qualification documents within 24 to 48 working hours. You will receive a notification on your phone once your account is approved.
How do I request deletion of my account and personal data?
You can review our step-by-step instructions on our dedicated Account and Data Deletion Page or send an email to privacy@bekuu.in from your registered email address with the subject "Account Deletion Request".
Operating Hours & Resolution Timeline
Our support desk is based in Belagavi, Karnataka and operates Monday through Saturday, 9:00 AM to 7:00 PM IST. Non-critical queries submitted outside operating hours are addressed on the following business day.